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These terms set out the rules that apply when you access postjitu — your account, your transactions through DANA, OVO, or GoPay, and the content available to you. Access depends on local law and is available where local law permits.
Your use of postjitu is governed by these terms from the moment you create an account. We operate this platform for users in Indonesia, and access is available where local law and eligible regions allow it. By opening an account, you confirm that you have read these terms and agree to follow them. We may update these terms when we change how the platform works — for example, when we add or change payment flows for DANA, GoPay, or OVO, or when we adjust how account records are kept. When we do, the current version is shown in your account dashboard after login. Continued use of your account after an update means you accept the revised terms. These terms cover all areas of the platform: your account registration and login path, your deposit and withdrawal history, the game content you access from our studios, and any support interaction you have with our team. They do not cover the internal policies of third-party services you connect to — your e-wallet provider's own rules apply separately. If any part of these terms conflicts with local law in your region, that local rule takes precedence to the extent required. Questions about how a specific clause applies to your situation can be raised through our support channel.
Understanding what these terms cover helps you know exactly where your rights and obligations begin and end on postjitu.
These terms govern how you create, use, and close your postjitu account. This includes your login credentials, your account verification steps, and any changes you make to your account profile through the settings page.
All deposit and withdrawal activity through DANA, OVO, GoPay, or ShopeePay falls under these terms. Your transaction records are visible in your account history, and we keep them according to the retention rules described in the trust section below.
Game content from our studios — Pragmatic Play, Spadegaming, CQ9, and PlayStar — is delivered subject to these terms. Availability of specific titles depends on your eligible region and local law.
Your e-wallet provider, mobile network, and any other third-party service you use to connect to postjitu operate under their own separate terms. We are not responsible for their policies, and these terms do not extend to them.
As an account holder on postjitu, you have clear actions available to you under these terms. Your transaction records are accessible at any time through the history tab in your account dashboard — every deposit and withdrawal processed through DANA, OVO, or GoPay is logged there with its status and timestamp. If you notice a discrepancy in your records, you can flag it directly through the support channel and our team will check it against the platform log. You can correct your account details — including your registered contact information and linked wallet — by following the update fields in your account settings. Some changes may require a verification step shown in the same screen. If you have a question about how a specific term applies to your account, or want to request a change to the information we hold, the support paths listed below are the right place to start.
Open the history tab in your account to see every transaction by date, method, and status. DANA, OVO, and GoPay entries are listed separately so you can match them against your e-wallet records.
Account details can be updated through the settings page. Follow the fields and verification steps shown there; the platform confirms the change once the step is complete.
If a clause in these terms is unclear, send your question through the support channel. We will respond with the specific clause and how it applies to your account situation.
To request a correction or removal of account data we hold about you, contact support with your account details. We will confirm the request and the steps involved before making any change.
For questions about these terms, your account, or your transaction records, reach us through these channels. Response paths are shown in your account dashboard after login.
Open the chat icon in your account to reach our Indonesia support team. This is the fastest path for questions about your transaction records or account access.
Send a detailed question to our support email for matters that need a written response — for example, a data correction request or a question about a specific policy clause.
The help centre in your account dashboard covers common questions about these terms, deposit and withdrawal steps, and how to update your account details without contacting support.
These are the practices we follow to keep your account and data secure under these terms.
Your account is protected by a login credential you set during registration. We do not store your DANA, OVO, or GoPay credentials — those stay with your e-wallet provider. If you suspect unauthorized access, change your password through the account settings page immediately and contact support.
We use session cookies to keep you logged in and to remember your lobby state between pages. These are cleared when you log out. You can manage cookie preferences through your browser settings; blocking session cookies may affect how the account page functions.
We keep your account and transaction records for as long as required by applicable local law and our own operational records policy. You can request to see what we hold about you at any time through the support channel named in the section above.
For any concern about how your data is handled under these terms — including a request to review, correct, or remove information — contact our support team through live chat or email. We will confirm receipt and outline the steps before acting.
Answers to the questions we hear most often about these terms and how they apply to your account.
The current version is always shown in your account dashboard after login. We update it there whenever the terms change, so logging in is the reliable way to check whether a revision has been made since you last read them.
Yes. Any transaction you make through DANA, OVO, GoPay, or ShopeePay while logged into your postjitu account is covered by these terms. Your e-wallet provider's own terms apply separately to the wallet side of each transaction.
Access depends on local law and is available only where local law and eligible regions permit. If you travel outside Indonesia, check whether access is allowed in your current location before using your account.
Go to the settings page in your account and follow the update fields there. For changes that require more than a settings edit — such as a correction to identity data — contact support through live chat or email and we will walk you through the steps.
We retain transaction records for as long as required by applicable local law and our data retention policy. After account closure, you can submit a data request through our support channel and we will confirm what is held and the applicable retention period.
Reach our Indonesia support team through live chat for the fastest response, or email us if you prefer a written record. Describe the specific clause and how it was applied; we will review the account log and respond with the outcome and any next steps.